Popular Questions
Problems with Orders
My Account
International Orders
Corporate Orders
Our Guarantee
Gifting Poppin
Placing an Order
How long will it take for my order to arrive?
Estimated shipping times
How do I find my tracking number?
Tracking number
How can I check the status of my delivery?
Delivery status
When will my order ship?
When will my order ship?
How do you ship packages?
What carriers does Poppin use?
Can I pick my own carrier for delivery?
Selecting a shipping carrier
Can shipping be expedited?
Expedited shipping
Can I use my personal shipping account?
Third party shipping accounts
Can you deliver to a PO box?
PO box deliveries
Do you ship to US Territories?
Shipping to US territories
Can I get my order delivered today?
Same day delivery
Do I have to wait around all day for my delivery?
Signing for deliveries
What time can I expect my order to be delivered?
When will my order be delivered?
Can I specify a delivery date and time for my order?
Specific delivery dates
Where do you ship from?
Where do you ship from?
I live in NYC, can I pick up my order in person?
Picking up an order
Can I have something delivered on a Saturday?
Saturday deliveries
Can I change the shipping address on my order once it has been placed?
Changing the destination of an order
I just got my tracking number but it seems to be invalid. What’s going on?
My tracking number isn't working
I just placed an order and I gave you the wrong apartment number. How do I fix that?
Changing an apartment number on an order