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Director of e-Commerce

Poppin's Director of eCommerce will tactically and strategically drive the success of Poppin’s website functionality and technology. The Director of eCommerce will be an enthusiastic and driven self-starter with a proven track record of taking the reins and responsibility for multiple simultaneous web development projects from concept to launch. Support all website operations and project delivery, drive implementation of new features and functions, as well as maintain and support existing functionality. Engage with business owners cross-functionally, ensuring web solutions are aligned with expectations and will deliver on operational metrics. Utilize previous e-commerce experience to identify and implement site improvements, with a keen focus on best-of-breed customer experience.

Responsibilities:

• Deliver a best-of-breed user experience measured by key website metrics and financial results.
• Ensure optimal site performance, response time, and availability at all times.
• Work closely with all business stakeholders and ensure website deliverables are aligned with the business roadmap, maximize site traffic conversion rates and drive sales demand throughout the website shopping experience.
• Drive website testing strategy in collaboration with marketing and merchandising business owners. Prioritize and execute tests, optimize landing pages based on results.
• Help further build out web team responsible for site enhancement, maintenance, content, design changes, launching promotions, product optimization within categories, inventory integrity, and related development work.
• Strategic planning capabilities. Demonstrates ability to develop solutions to complex problems, particularly around operational and technical issues to drive results and ultimately improve conversion.
• Envision and define the launch of a new mobile platform

Qualifications:

• Minimum 5-7 years of experience in high transaction volume direct-to-consumer product web/e-commerce with at least 3 years of experience in a management role.
• Experience in all phases of the web development life cycle, including analysis, design, unit test, system test, deployment and production support.
• Experience with multiple e-Commerce platforms.
• Experience with website integration from 3rd party service providers such as Search, Analytics, Content Management, etc.
• Demonstrate the proven entrepreneurial ability to deliver substantial productivity improvements to favorably impact business profitability based on web KPI metrics and revenue goals.
• Track record of influencing strategy and policy based on industry best practices
• Possess the skills necessary to work effectively in a culture of rapid change.
• Operate as an effective leader throughout various stages of staff growth; strong independent decision making.
• Understanding of HTML, JavaScript, ASP and XML, Photoshop/illustrator preferred.

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Director, Operations

Poppin's new Director of Operations is dynamic, entrepreneurial and analytical. He or she is responsible for building the operations and service function for one of the nation’s fastest growing companies. Responsible for leading all areas of team development, cost management and capital / infrastructure investments. Responsible for delivering an exceptional post-sale customer experience that will drive customer retention and fuel long-term business growth.

Responsibilities:

• Cultivate and manage the relationship with our 3PL provider.
• Lead all aspects of real estate transactions including the site assessment, negotiation and move to ensure capacity for business scale over a multi-year period.
• Analyze transportation costs and service. Identify and implement ways to drive down costs and improve the customer experience.
• Drive KPIs around on-time delivery, order fulfillment accuracy and inventory precision recognized by industry peers as excellent across key metrics of customer satisfaction and cost.
• Constantly review processes to drive efficiency and streamline operations. Deliver scale in the form of year over year process efficiencies
• Work closely with IT to ensure that information is timely, accurate and available.
• Work with a high sense of urgency, managing multiple projects and prioritizing to meet tight deadlines.
• Create the most engaging and rewarding work experience for our team members.

Qualifications:

• BS/BA degree.
• Experience managing complicated operations with significant scale with a track record of results.
• Acute attention to detail and highly organized.
• Ability to create structure.
• Excel ninja.
• Experience thinking critically and collecting and analyzing data to drive business decisions. A solid understanding of business math.
• A passion for solving problems from end-to-end. An eagerness to identify opportunities, find solutions, execute plans, and evaluate results critically.
• Ability to navigate a fluid, fast-paced, and entrepreneurial environment.
• Good sense of humor and an affinity for office supplies will get you bonus points.

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Merchandise Planning Manager

Poppin’s Merchandise Planning Manager will maximize Poppin’s ROI on inventory by ensuring that we are stocked with the right levels of product at the right time. The successful Merchandise Planning Manager will be a driven self-starter with the ability and desire to build the inventory planning function at a fast-growing brand. (S)he will be highly analytical thinker with the leadership skills to implement new processes and grow with the organization.

Responsibilities:

• Create appropriate inventory turnover goals by category of business. Use inventory turnover goals to inform Open to Buy receipt plan by year/season/quarter/month
• Regularly re-forecast required receipts each month based on selling trends and investments in new products/channels
• Develop item-level sales forecasts by week for all items by channel. Compare item-level selling trends against initial forecasts to identify reorder needs.
• Allocate available inventory OH units across channels and customer accounts. Regularly communicate to other functions inventory availability and On Order ETAs.
• Partner with external retailers to maintain collaborative rolling forecasts for each account. Provide regular recaps on what’s selling/not selling by account and surface needs/opportunities for product reorders
• Manage Open to Buy budget and write all company set and replenishment POs, ensuring that PO quantities are rounded to full casepack quantities. Identify opportunities to maximize Poppin’s profit and inventory turns by optimizing casepacks and reorder unit quantities/frequency
• Maintain PO tracking grid to monitor incoming POs for on-time shipment and fill rate. Partner with Operations and Finance teams to resolve discrepancies as they arise.
• Own process of setting up new items and vendors.
• Develop and provide regular reporting for merchants and company recapping sales trends by category and distribution channel. Highlight slow-turning items and provide recommendations to Merchandising and Marketing on how to work through excess inventory.

Qualifications:

• 4 year college degree with excellent academic performance.
• 4+ years of work experience in merchandise planning roles. Experience operating in fast-growth vertically-integrated companies that have both retail and wholesale businesses is preferred.
• Very strong analytical ability with 2+ years of experience forecasting item demand and planning replenishment. Must be capable of using Excel analysis to forecast future replenishment vs. relying on inventory management systems
• Acute attention to detail with excellent organizational skills. Must have significant experience writing, monitoring, and trouble-shooting purchase orders.
• Superior verbal communication and leadership skills, with proven history of working cross-functionally to implement new processes within organizations
• Entrepreneurial self-starter who can multi-task and successfully navigate a fluid, fast-growth environment
• Good sense of humor and affinity for office supplies, design, and working happy will get you bonus points

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Senior Merchandising Manager

Poppin’s Senior Merchandising Manager will be primarily focused on leading our efforts to expand our business in office furniture and other big-ticket categories. The successful Senior Merchandising Manager will be a highly driven self-starter with proven experience building new categories and product lines. (S)he must have excellent taste and product skills balanced with the problem-solving and leadership skills needed to translate a vision into reality.

Responsibilities:

• Monitor emerging product/industry trends, obtain customer feedback, and analyze sales trends to identify new product opportunities
• Identify highest priority growth levers within each category. Build short/medium/long-term line architecture and product development roadmap
• Provide line lists to Design and Sourcing with business objectives and target retail/margin goals and delivery dates. Lead the cross-functional team to ensure objectives are achieved
• Partner with Production, Design, and Operations teams to identify opportunities to improve product and fulfillment costs. Partner with Planning to determine purchase quantities/delivery dates and optimize inventory turnover.
• Establish retail and wholesale pricing guidelines on all items within categories of responsibility.
• Collaborate with Marketing to ensure that customer acquisition, site layout, and PR strategies are aligned with merchandising direction
• Identify and implement new test opportunities to evaluate attractiveness of potential new merchandise categories. Monitor test results to inform future product development.
• Build and/or leverage existing networks to identify partners who can accelerate our product development cadence

Qualifications:

• BA/BS degree required
• Minimum of 4 years post-college work experience in a merchandising role. Furniture category experience at a vertically integrated retailer or manufacturer highly preferred. Exposure to adjacent home categories (e.g., art, lighting, flooring) also a plus.
• Excellent product sensibility and understanding of the Poppin brand
• Very strong entrepreneurial skills, with proven ability to build new categories/product lines and operate in a fluid, fast-paced environment
• Very strong results orientation and ability to creatively solve problems quickly
• Strong analytical and high proficiency with Excel
• Good sense of humor, positive attitude, and ability to work happy will get you extra credit

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Logistics Manager

Poppin’s new logistics manager has a passion for making operations runs flawlessly. He or she is responsible for overseeing the day to day operations of our 3PL partner, managing our inventory accuracy and ensuring a smooth flow of goods into and out of the fulfillment center. This individual will work closely with our customer experience team and sales leaders to deliver an unmatched customer experience. This person will need to spend at least 80% of his/her time on site at our 3PL in central NJ and the rest at our NYC headquarters.

Responsibilities:

• Manage the day to day operations and logistics at our 3PL.
• Manage and improve inventory and receiving accuracy.
• Troubleshoot and resolve problematic orders and order errors.
• Design and review processes to drive efficiencies and streamline operations.
• Drive KPIs around on-time delivery, order fulfillment accuracy and inventory precision.
• Work closely with IT to ensure that information is timely, accurate and available.
• Monitor processes and escalate issues working collaboratively across teams to reach the desired outcome.

Qualifications:

• BS/BA degree with excellent academic performance.
• 3+ years experience managing warehouse operations or logistics with a track record of results.
• Acute attention to detail and highly organized.
• Strong analytical skills including extensive knowledge of MS Excel
• A passion for solving problems from end-to-end. An eagerness to identify opportunities, find solutions, execute plans, and evaluate results critically.
• Self-starter able to navigate a fluid, fast-paced, and entrepreneurial environment
• Good sense of humor and an affinity for office supplies will get you bonus points

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VP of Finance

Poppin is the first company that makes looking at, thinking about, buying and using office products an extraordinary experience. The company designs, manufactures and sells its proprietary ‘Work Style’ products in support of creating this new industry category.

‘Work Happy’ permeates every aspect of the corporate culture. Internally, Poppin has a highly collaborative and open work environment, supported by an inspiring physical workspace, and infused with team members who have fun, positive attitudes. Externally, Poppin places a premium on exceptional customer service, as evidenced by elegant, curated packaging design, along with handwritten ‘Thank you’ notes for every order! As Poppin continues to develop its ‘Work Style’ category, pioneering a new way of doing business, ‘Work Happy’ will remain the central theme driving the company’s initiatives.

Poppin was founded in September 2009 by J. Christopher Burch, a serial entrepreneur, venture capitalist, lifestyle and consumer products mogul. The company’s unique mission is to give both individuals and businesses the innovative, beautiful and affordable work-style products that lead to a happy and productive work environment. The company recruited investor and serial high-growth CEO Randy Nicolau in 2011 to lead Poppin.

Poppin’s growth and continued success has won the support of premier investors, including Shasta Ventures, First Round Capital, as well as several prominent angel investors.

Position Scope

Poppin is seeking a VP of Finance to join its senior management team. This is a newly created role reporting directly to the COO. The VP of Finance will be a critical member of the executive management team and he/she is a key participant in the growth strategy of the company. This position will play a key role in making sure that the collective strategies and tactics of the various functions are in alignment to meet the stated business objectives.

In addition, the VP of Finance will assure that the finance function of the organization consistently performs its core accounting, credit and reporting duties effectively and efficiently and in accordance with generally accepted accounting principles issued by the Financial Accounting Standards Board, the Securities and Exchange Commission, and other regulatory and advisory organizations. The successful candidate will ensure that the financial infrastructure is established to support and position the company for rapid growth in all dimensions. He/she will assist the executive team in managing the projected workforce growth, systems and technology infrastructure required to meet its corporate goals and objectives. The VP of Finance will share accountability with the senior leadership team for achieving market share goals and profitability for the business.

Responsibilities

• Monthly Reporting and Business Analysis. Ensure the company's financial results are presented in a timely accurate manner with explanations of variances to plan, prior year, and prior forecasts.
• Advise the management team on cash flow and policy matters
• Internal Controls / Policy and Compliance. Safeguard the Company’s assets and oversee the financial controls.
• Improve administrative and operational accounting services such treasury management, payroll, accounts payable, credit, accounts receivables.
• Drive the process to establish yearly business plans and objectives
• Assess organizational performance against both the budget and short and long term strategic plans
• Work directly with the Board around inquiries or trend analysis and provide all necessary information as needed or requested by Board members.
• Provide CEO with the data and information that assists in making key decisions and provide key indicators to monitor business performance and guide strategic decision
• Prepare and maintain regular monthly actual/forecast to budget cash basis and GAAP basis P&L reports, balance sheet and cash flow analysis
• Review all month-end closing activities
• Develop and utilize forward-looking models that reflect impacts of business performance on a cash flow basis and provide insight and recommendations into business plans and operational processes
• Provide overall support and coordination of the legal, insurance and real estate needs of the company

Qualifications

• At least 10 years of experience including 3+ years of management experience, ideally with external audit and in-house financial management experience gained in a high growth organization.
• Certified CPA is preferred. MBA or Masters Degree in Accounting, Finance, or Business is highly desirable.
• A strong background in financial operations including planning, organizing, implementing and evaluating a company's finance function
• Candidate must be committed to the highest possible business ethics and have excellent working knowledge of U.S. GAAP, SEC, and all IRS reporting requirements
• Entrepreneurial team player that can multi-task
• Willing to 'roll-up his / her sleeves'; not dependent upon an army of support staff
• Experience in raising capital (equity and debt) as well as technical and comprehensive knowledge of all corporate finance, treasury, planning, and accounting areas of a business; preparing budgets, financial reporting, tax and audit functions and investor/Board relations.
• Excellent skills in financial modeling with the ability to quickly and accurately analyze financial data, new business scenarios within very tight timeframes and prepare and present financial reports, statements, plans and projections for the CEO and Board of Directors.
• Skills and experience supervising near-term cash investments and management of funds for business which includes studies, analyses and reports on trends, opportunities for expansion, capital expenditures, procurement and return on investment analysis and projection of future company growth.

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Director of Customer Experience

Poppin’s Senior Manager of Customer Experience is a game changer. If that’s you, we should talk. Let’s talk about what happens when a company is changing the landscape of an industry. Let’s talk about bringing beauty, interest and function to people’s lives in a way that is effortless and uplifting. Let’s talk about engaging customers and turning each one into a brand evangelist. Let’s talk about building and nurturing an amazing work culture that is both inspiring and effective. Let’s talk about working happy!

The person that fills this new position will be a key contributor to the company’s overall success. He or she is a leader with a proven track record in setting a vision for unique and compelling customer experiences, inspiring others to get behind the vision, and ultimately delivering an experience that is simply awesome. He/she will bring deep knowledge and expertise in operations as well as exceptional management and relationship building skills including a hands-on, non-bureaucratic leadership style. Poppin is scaling quickly. You will develop long-term strategies and shorter-term plans to meet aggressive deadlines. You must be extremely results driven, customer focused, technologically savvy, data driven and skilled at building internal and external relationships.

Responsibilities:

• Champion a customer-centric environment that increases customer loyalty and drives brand awareness through continuous enhancement and innovation.
• Set a vision and clearly articulate what an incredible customer experience looks like at Poppin. Develop a plan to set that vision in motion including people, process and technology. Attract, develop, excite and manage a team of high performing Work Stylists.
• Day to day oversight of the customer experience team.
• Monitor and analyze call/email/chat volume, call patterns and traffic flow using sophisticated models to ensure service level objectives are met.
• Continuously review, balance, and scale team resources to support the rapid growth of our customer base.
• Develop and track life cycle metrics to ensure that we achieve an extraordinarily high retention rate.
• Create an environment of accountability and responsibility that will encourage Work Stylists to provide an experience that keeps customers working happy in each and every interaction.
• Monitor case volume and escalation trends to find root-causes.
• Work to reduce the incoming support volume through knowledgebase, FAQs, online training, customer forums and other self-help strategies.
• Evaluate, develop, and implement policies, processes, procedure to improve the organization and efficiency of department.
• Actively participate in the selection and deployment of any new technologies.
• Grow and develop additional communication channels including text, online chat, and outbound calling.
• Set direction for training programs to ensure Work Stylists receive continuous development.
• Provide an effective and appropriate human touch to augment our automated systems and processes.

Qualifications:

• BS/BA degree with excellent academic performance.
• 6+ years of experience with a minimum of 4 years of customer care experience in roles of increasing responsibility preferably in a high-growth organization known for exceptional service.
• Demonstrated experience managing a large team of Customer Support Representatives.
• An incredible “people-person” who loves connecting with people, figuring out what makes them tick and what their pain points are.
• Experienced at Customer Relationship Management. Success in client services, customer management, and building scalable, automated systems to track and improve customer engagement.
• Digitally savvy. Comfortable with technology, trying new tools, and harnessing the power of current tools.
• Brand evangelist. You’ll have to be fired up about what we are about.
• Business-savvy and hyper analytical. Interested in being on the front lines of determining and implementing the development path of a growing company. You’ll have to be a whiz at analyzing, interpreting, communicating and adjusting strategies to align with what the data tell us. Able to compile and use data to drive business decisions and growth paths.
• Entrepreneurial. Excited about the fast-paced, ups and downs and incredible hands-on creative problem solving that comes with being part of a start-up team. You’ll have to prove to us you can handle the pressure that comes from building things from scratch.

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Account Executive

Poppin is looking for a super passionate, ambitious, and motivated Account Executive to join our B2B Outside Sales team in New York. As a Poppin Account Executive you are professionally aggressive, activity driven, and goal oriented in growing new business. You are an enthusiastic brand ambassador with great design aesthetic and style. We are looking for people with a “hunter” mentality. If that’s you, we would love to speak with you.

Responsibilities:

• Transform offices from drab to fab
• Aggressively research, prospect, develop and manage potential clients through a variety of sources; in order to develop strong long term relationships
• Identify client needs and opportunities
• Articulate client’s corporate culture through a consultative sales approach; proposing appropriate Poppin solutions
• Achieve and strive to exceed expected activity goals and monthly revenue goals
• Manage a consistent pipeline on a daily basis

Qualifications:

• Up to 8 years of strong B2B sales experience, Outside Sales is preferred, preferably coming from, but not limited to: fashion, tech, PR/media, Marketing, Advertising, Design/Architecture, Retail (we have a few roles available that require different levels of sales experience)
• Demonstrated success in new business development with a great network (current book of contacts in NY is a big plus) or proven ability to build a great network
• Ability to excel in a fast-paced, high energy, activity driven sales environment
• Passion and appreciation for selling products that bond with people
• Self-starter; exhibits drive and resourcefulness
• Proactive in identifying opportunities, and demonstrated ability to close new business
• Strong presentation and public speaking skills
• Competitive nature combined with a work happy attitude and an ability to make people smile
• BA/BS Required

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Marketing & Business Intelligence, Analyst

A Poppin marketing analyst is smart, tactical, and efficient. He or she loves to process millions of rows of data, conduct deep-dive analyses, and gauge the performance of strategic initiatives, all before lunch time. It is a role integral to Poppin because of our stubbornness in requiring every decision/strategy to be supported by evidence and data. The ideal candidate is intimately familiar with working with relational databases and one or more query languages. He or she also has an (almost unhealthy) obsession with crunching numbers and ensuring multiple data sets reconcile.

Responsibilities:

• Collaborate with multiple departments (Marketing, Operations, Business Development, etc.) to manage scheduled and ad-hoc analytics/data projects.
• Design and analyze KPIs to measure the success of strategic initiatives.
• Conduct deep-dive analyses to identify patterns and trends behind customer activity.
• Reporting metrics to executive/manager levels and providing data-supported advice on areas of optimization.
• Generate and reconcile reports from multiple data sets.

Qualifications:

• BS/BA in a quantitative field or 3+ years of related analytics experience.
• 1-2 years of experience with SQL and working in a relational database environment (MySQL experience preferred).
• Strong analytical and problem solving skills. Statistics knowledge a plus.
• Proficiency in Excel, pivot tables, and creating visual representations of data.
• Experience in analyzing marketing and e-commerce performance metrics.
• Experience in pulling/working with 3rd party data such as Google Analytics, Adwords, etc.
• Ability to work independently while managing multiple tasks.
• Eagerness to dive into the data to solve the questions that drive the business forward.

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Vice President, Marketing

Poppin's Vice President, Marketing will strategically drive Acquisition, Retention, Brand and Web Marketing. The VP of Marketing will have a proven track record of success running multiple online and offline marketing programs and e-commerce projects, and will manage and help build a rapidly growing team. Ability to excel at working in multiple stages of company growth, from start-up to large business, will be critical.

Responsibilities:

• Manage rapidly growing Marketing team, including but not limited to acquisition and retention marketers, web marketing and front-end e-commerce team, brand and graphic design.
• Oversee outside agency and vendor relationships, negotiate contracts, and ultimately drive campaign results in line with forecast and budget.
• Drive strategic development of social media content strategy, work with team in securing outside agency partnerships where needed, oversee rapidly growing social advertising program (FBX, LinkedIn ads, etc)
• Grow our charity/philanthropic programs by working cross-functionally with key stakeholders on best-of-breed program development.
• Oversee online acquisition marketing team, driving strategic plans for SEM, Online Display, Affiliate Marketing, and multiple 3rd party business development deals.
• Work with online retention marketing team to grow email subscriber base, expand our CRM program by way of growing surveys, focus groups, NPS, and similar triggers.
• Engage with internal teams and outside agencies to drive strategy on rapid expansion into offline channels such as direct mail, print advertising and broadcast television advertising.
• Work closely with web team on optimization of business critical testing plans, including multivariate test landing pages, segmented experiences by cohort, and integration of 3rd party conversion and customer experience optimization tools.
• Prioritize and execute to test plans.
• Engage regularly with external agencies and vendors, as well as key internal functional areas such as design, merchandising, PR, brand, customer service, B2B and web.

Qualifications:

• 10+ years in multi-channel marketing and e-commerce roles.
• Outstanding team leadership skills.
• Must have best-of-breed partner contact list, and bleeding edge ad tech knowledge.
• Strong creative experience working with graphic designers to test into best performing assets.
• Ability to navigate a fluid, fast-paced, and entrepreneurial environment.
• Proven track record of success managing online and offline paid media budgets and P&Ls.
• Must have e-commerce, analytics and multivariate testing experience.
• Four year degree in marketing or equivalent, MBA preferred.
• Good sense of humor and an affinity for office products, design, and working happy will get you bonus points.

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Web Developer

Poppin’s Web Developer will work closely with the Marketing team on coding and development of retention email campaigns, promotional acquisition and retention web landing pages, social media projects such as Facebook tab development, and other ad hoc projects as needed.

Responsibilities:

• Work on web marketing development projects, requiring any mix of HTML, CSS, PHP, MySQL, Javascript, JQuery and Ajax for basic web design and development.
• Engage with Email Marketing Manager on weekly email coding, under tight turn-around deadlines.
• Work closely with Social Media team on ongoing development of Facebook tab development on a project needs basis, as well as development for other social media experiences.
• Code web landing pages as needed by acquisition and retention marketing teams, and work on web landing page test campaigns.

Qualifications:

• Bachelor’s degree in Computer Science/Engineering or similar.
• 1-2 years of web development experience
• CSS, Javascript, HTML, JQuery experience required
• Experience with object oriented programming
• Experience in Java a major plus
• Unit testing
• Good communication skills
• Track record of delivering high quality software on time

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