We pinky-promise to take any Poppin product back that doesn’t make you work happy.
Non-customized, non-personalized products can be returned at any time for a full merchandise refund. Once we receive the returned item, a refund will go back on the credit card used to place your order within 7 business days. As soon as the return is processed, we will send you a confirmation email, presto!
Non-Poppin branded product may be returned under the following conditions:
Turnstone furniture and Pablo lamps: We will gladly accept items that shipped via FedEx within 30 days from the date you received it, in new condition and in the original packaging for a full refund.
Please note, products shipped via Inside Delivery, or White Glove Delivery and Installation are not returnable. This includes:
Ping Pong Conference TablesDesksTablesLounge Chairs & SofasOttomans & BenchesStools
Please call us at 888.676.7746 if you have any questions.
Gifts + Personalized Items
If you are returning a gift (sorry Granny, I just don’t like Pink anymore) it can be returned for a Poppin credit. You cannot return personalized or customized items.
Return using UPS or FedEx to:
Poppin Returns C/O Northwest Framing
3265 NW Yeon Ave.
Portland, OR 97210
Returning everything else
Shoot us an email (firstname.lastname@example.org) or give us a call (888.676.7746). Let us know which items you want to return and the Poppin order number the items came from and we'll get you going!